Refund Policy

Eligibility for Refunds
You may request a refund if:

• The item you received is defective, damaged, or incorrect.

• You notify us within 5 days of delivery.

• You provide valid photo/video evidence of the issue.

• The item is unused, unwashed, and in original packaging.

We do not offer refunds for:

• Change of mind

• Incorrect size ordered by the customer

• Custom embroidery errors due to incorrect info provided by the customer

How to Request a Refund
To initiate a refund:

1. Email us at gostrideclothing@gmail.com within 5 days of receiving your order.

2. Include:

   • Your order number

   • A brief description of the issue

   • Photo or video evidence

Our team will review your request within 2–4 business days and respond with the next steps.

Refund Options
If your refund is approved, you may choose from the following:

• Full refund to your original payment method

• Store credit of equal value

• Replacement item (if available and applicable)

Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.

Late or Missing Refunds
If you haven’t received your refund:

• Double-check your bank account or card statement.

• Contact your payment provider (credit card company, UPI, PayPal, etc.).

• If you’ve done all of this and still haven’t received your refund, email us at gostrideclothing@gmail.com.

Shipping Costs

• If the issue is our fault (damaged, defective, or incorrect item), we will cover the return shipping cost.

• If not, return shipping is the customer’s responsibility and non-refundable.

Order Cancellations
Orders can only be cancelled within 12 hours of placement. After that, production may begin, and the order cannot be cancelled or refunded.

For further questions, email: gostrideclothing@gmail.com